9bde's Privacy Policy

1 Introduction

9bde is a safe and trusted online entertainment platform for players in Bangladesh. We believe that protecting the privacy of every user's personal information is our first and foremost responsibility. This Privacy Policy ("Policy") applies to the 9bde website (https://9bde.lat) and all related services.

By registering on or using our platform, you are considered to have read, understood, and agreed to the terms of this Policy. If you disagree with any part of this Policy, please contact us or stop using the platform.

This Policy is written in Bengali and has been prepared in accordance with the applicable laws and regulations of Bangladesh. The words "we", "our", or "9bde" used here refer to the entity operating the platform; "you" or "user" refers to any person using our platform.

2 Information We Collect

Various types of information are collected on the 9bde platform to provide a safe and personalized experience. We collect only the information that is genuinely needed to deliver our services.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Password (stored in encrypted form, never as plain text)
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

• Payment method details: bKash, Nagad, Rocket, Upay, or bank account number
• Transaction history (records of deposits and withdrawals)
• Full card numbers or PIN codes are never stored

2.3 Usage Information

• IP address, browser type, and operating system
• Time spent on the platform and pages visited
• Game history and preferred game types
• Device identifiers and login times

2.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies that help improve your browsing experience. These technologies are used to maintain site functionality, remember your preferences, and analyze usage patterns. You can control or decline cookies through your browser settings, though some services may not work properly as a result.

3 Purpose of Using Your Information

The information you provide is used for the following legitimate purposes:

3.1 Account Management

Your information is used to create, verify, and manage your account; to ensure secure login; and to send account-related notifications.

3.2 Financial Transaction Processing

Financial information is used to complete safe deposit and withdrawal processes via bKash, Nagad, Rocket, Upay, and bank transfers, and to prevent fraud.

3.3 Customer Support

Our 24/7 live chat and email support team may access the necessary information to resolve your questions and issues.

3.4 Responsible Gaming

By monitoring gaming history and patterns, we ensure responsible gaming and provide assistance when needed.

3.5 Platform Improvement

Usage information is analyzed to improve service quality, develop new features, and make your experience more personalized.

4 Information Sharing and Third Parties

9bde does not sell, rent, or share your personal information with anyone without authorization. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted third-party partners for operations such as payment processing, technology infrastructure, and customer support. These partners are bound by our privacy policy and may only use the information for the specified purpose.

4.2 Legal Obligations

Information may be disclosed in response to legal demands from competent authorities, court orders, or regulatory requests in accordance with applicable laws in Bangladesh.

4.3 Fraud Prevention

Relevant information may be shared with the concerned authorities to prevent financial fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, information may be transferred with prior notice to users.

5 Data Security Measures

9bde applies industry-standard technical and administrative security measures to ensure the safety of your information.

5.1 Technical Security

• All data transfers are secured through SSL/TLS encryption
• Passwords and sensitive information are stored using strong encryption algorithms
• Firewall and anti-malware systems are active to prevent unauthorized access
• Regular security audits and vulnerability assessments are conducted

5.2 Administrative Security

• Only authorized staff can access user information
• Staff are bound by confidentiality agreements
• Data access logs are reviewed regularly

Please note, however, that no method on the internet is 100% secure. We strive to ensure maximum protection, but users are also advised to keep their passwords private and change them regularly.

6 Data Retention Period

We retain your personal information only for as long as it is necessary. Specific retention periods are as follows:

• Active account information — retained for as long as the account remains active
• Inactive account information — retained for a set period after the last activity as required by law
• Financial transaction records — retained for the period required under applicable law
• Customer support communications — retained for a reasonable period after the issue is resolved

Once the specified period has passed, your information is securely deleted or anonymized.

7 User Rights

As a 9bde user, you have the following rights over your own information:

7.1 Right to Access

You may request details of the personal information we hold about you at any time. We will respond to this request within a reasonable time.

7.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. This can usually be done through your profile settings, though in some cases you may need to contact our support team for verification.

7.3 Right to Deletion

In certain circumstances, you may request the deletion of your information. However, complete deletion may not be possible if there are legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

You may request that the use of your information be limited for specific purposes, particularly if there is a dispute about the accuracy of the information.

7.5 Right to Close Your Account

You may request to close your 9bde account at any time. Any balance owed to you will be settled first before the account is closed.

Contact our support team to exercise any of these rights.

8 Protection of Minors

9bde is for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of registration, and identity documents are checked for suspicious accounts.

If we believe a user is a minor, their account will be suspended immediately and any collected information will be deleted.

9 Third-Party Links and Services

If the 9bde platform contains links to external websites, those sites have their own privacy policies which are outside our control. Visiting those sites means their policies will apply, and we bear no responsibility in that regard. We recommend that you read the privacy policy of each site yourself.

Payment gateways (such as bKash, Nagad, Rocket, Upay) follow their own privacy and security policies. Please familiarize yourself with their policies before providing your information on those platforms during a transaction.

10 Cookie Policy

Cookies are small text files stored on your device. 9bde uses the following types of cookies:

10.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions and ensuring security. Disabling them will prevent the site from working properly.

10.2 Functional Cookies

These cookies are used to remember your language preferences and platform settings.

10.3 Analytical Cookies

These cookies are used to understand how the platform is being used and to improve services.

You can manage cookies through your browser settings. Most browsers offer the option to accept or decline cookies. However, disabling essential cookies may cause some features to stop working.

11 Policy Changes

9bde reserves the right to change this privacy policy when necessary. For significant changes, we will notify you in the following ways:

• By publishing an updated version on this page
• By sending a notification to your registered email
• By displaying a notice when you log in to the platform

Continuing to use our platform after any changes will indicate that you have agreed to the new policy. We therefore recommend reviewing this page regularly.

12 Contact and Complaints

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:

Our support team is able to assist you in both Bengali and English. Reach out at your convenience and we are always committed to protecting your information.